Privacy Policy

1. Information We Collect

Ultra Mold & Water Pros (“we,” “our,” or “us”) respects your privacy. When you interact with our website or call our emergency dispatch line at (831) 303-1192, we collect information that allows us to fulfill your restoration inquiry:

• Contact Information: Your name, phone number, email address, and physical property address when submitted via our online request forms.
• Telephone Call Data: When you call our telephone numbers, our telecommunications carriers record caller ID data, call duration, timestamp, and audio recordings for quality assurance and emergency dispatch coordination.
• Technical and Usage Data: Standard server logs, IP addresses, browser types, and anonymized analytics data regarding how visitors navigate our website.

2. How We Use Your Information

We use collected data solely for legitimate business purposes:

• Dispatching certified, insured restoration contractors to your property for water extraction, structural drying, or mold remediation.
• Communicating appointment confirmations, scope estimates, and emergency water shut-off instructions.
• Improving website functionality and monitoring telecommunications performance.

3. Sharing with Independent Service Contractors

Ultra Mold & Water Pros connects you with independent restoration contractors who perform the work. To provide emergency services, we transmit your contact details, property address, and described water damage conditions directly to the licensed independent restoration technicians responding to your call. We do not sell, rent, or trade your personal information to third-party marketing companies.

4. Call Tracking and Cookies

Our website utilizes standard cookies and dynamic call-tracking numbers to evaluate advertising campaigns and ensure incoming calls are routed to active dispatchers. You may configure your browser to reject cookies without affecting your ability to view information or call our phone number.

5. Contact Information

For questions regarding this Privacy Policy or your personal information, contact us at: